Service/Install Technician Omaha Door & Window Co – Omaha, NE

For over 60 years, Omaha Door & Window has been a solid, family-owned company that’s reliable, trustworthy, and knowledgeable. We are a full-service provider of quality products for homeowners and businesses’ alike, and we guarantee competitive prices and prompt service. We install, remodel, service, and finance all the products we sell–and we also repair many product brands sold by our competitors!

Omaha Door & Window is the oldest & largest new and replacement door & window company in the Omaha metro area and we want you to come work for us!!

Must have clean driving record and be able to pass a drug screen, physical, and background check.

The position of the Service Installer/Technician is vital to the growth and sustainability of the Company as it provides personal service to our customers by installing and servicing a wide range of products.

Essential Functions:

· Supports the Company’s mission, vision, and core values

· Ensures that all safety procedures are performed in compliance with the Company’s safety policies and all federal, state, and local laws & regulations and attends monthly safety meetings

· Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance testing

o Trouble shoots electrical and mechanical problems with openers (garage, gate, and parking) and garage doors (commercial, industrial, or residential)

o Repairs, modifies, or replaces materials to suite customer’s needs (both commercial and residential)

o Adds electrical options to door openers & high speed doors as required

o Replaces springs on commercial and residential doors

o Repairs rolling steel doorsfire doors, controlled access systems, gate operators

· Utilizes equipment such as Genie lifts, come-a-longs, welders, and torch to complete projects

· Operates forklift and scissor lift to perform functions of the required job as needed

· Serves existing accounts by analyzing work orders, adhering to daily travel schedule, conducting tests, and resolving problems

· Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements

· Maintains high standards of quality workmanship in accordance with Company standards

· Keeps equipment operating effectively by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs

o Works on dock equipment (mechanical, electrical, and/or hydraulic)

o Occasionally works on equipment such as trailers and lifts

· Documents service and repair actions by completing paperwork with invoices

· Maintains customer confidence by keeping service information confidential

· Helps other Service Installers/Technicians with problems and help train new hires as needed

· Collects monies from the customer and follows proper cash flow procedures

· Updates job knowledge by participating in educational opportunities and reading vendor/supplier publications

· Effective use of the time-keeping software application and any other Company mandated software to improve the ability to track or monitor time, labor, and location of workers and/or projects

· Maintains day-to-day communication with the Service Manager

Knowledge/Skills/Abilities Required to Perform the Duties of the Job:

· Shows a solid foundation in Company ethics and professional standards

· Knowledge of construction industry and products

· Ability to read blueprints and technical specifications

· Proficient in the use of hand tools

· Ability to obtain forklift certification and operate a forklift

· Ability to operate scissor-lift

· Critical thinking, analytical/mathematical, and mechanical skills

· Strong communication and customer service skills

· Ability to manage multiple projects with effective time management skills

· Strong attention to detail

· Technical /computer skills including knowledge of Microsoft Office and other applications used by the Company (i.e., time-keeping, etc.)

· Effective skills of listening, verbal, and written communication

· Ability to work under pressure and independently

Educational/Experience Requirements Needed to Perform the Duties of the Job:

· High School Diploma or General Education Degree (GED)

· Two (2) years of Construction experience or related trade

· Garage door experience is preferred

· Previous installer experience is preferred

· Proficiency in computer programs such as Microsoft Office

· Must have a valid driver’s license with good driving record

· Must be able to pass (post-offer) background check, drug screen, and physical

· Availability to be on-call after hours and on weekends

Physical Requirements:

· Frequent lifting of 25 to 100 lbs

· Near vision and far vision necessary and the ability to adjust focus

· Good hearing and continuous verbal (speaking) communication

· Frequent reaching requirements of out, overhead, and low (below knees)

· Must be able to do occasional sitting and continuous standing

· Must be able to climb stairs, ladders, and others

· Good dexterity of fingers/hands

Working Conditions:

· Varying temperature changes

· Varying noise levels

· Fumes and chemicals

Equipment Used Regularly:

· Computer and computer software

· Telephone

· Printer/Copier/Scanner

· Fax Machine

· Calculator

· Hand and Power Tools

· Tape measure

· Truck

Please also checkout our website for an online application @ https://omahadoor.com/careers/

Omaha Door & Window, in all of our locations, provides equal employment opportunities (EEO) to all employees and applicants for employment and conforms to all the laws, statutes, and regulations concerning EEO and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, marital status, amnesty, Genetic Information & Testing, Family/Medical/Military Leave, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Type: Full-time

Salary: $15.00 to $27.00 /hour

Omaha Door & Window