Millwork Service Install/Technician

For over 60 years, Omaha Door & Window has been a solid, family-owned company that’s reliable, trustworthy, and knowledgeable. We are a full-service provider of quality products for homeowners and businesses’ alike, and we guarantee competitive prices and prompt service. We install, remodel, service, and finance all the products we sell–and we also repair many product brands sold by our competitors!

Must have clean driving record and be able to pass a drug screen, physical, and background check.

The position of the Millwork Installer/Service Technician is vital to the growth and sustainability of the Company as it provides personal service to our customers by installing and servicing a wide range of millwork products.

Essential Functions:

  • Supports the Company’s mission, vision, and core values
  • Ensures that all safety procedures are performed in compliance with the Company’s safety policies and all federal, state, and local laws & regulations and attends monthly safety meetings
  • Complies with EPA RRP Lead Renovation regulations and Company procedures along with maintaining current lead renovation certification
  • Establishes service by studying system requirements, gathering components and parts, completing installation, and performing acceptance testing
  • Storm windows/doors installation and repair
  • Glass replacement
  • Installation of windows and/or doors to include parts or trim replacements
  • Cladding of windows and garage doors
  • Serves existing accounts by analyzing work orders, adhering to daily travel schedule, investigating complaints, conducting tests, and resolving problems
  • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
  • Maintains high standards of quality workmanship in accordance with ODW standards
  • Keeps equipment operating effectively by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
  • Documents service and installation actions by completing forms, reports, logs, and records
  • Maintains customer confidence by keeping service information confidential
  • Collects monies from the customer and follows proper cash flow procedures
  • Updates job knowledge by participating in educational opportunities and reading vendor/supplier publications
  • Help other Installers/Technicians with problems and help train new hires as needed
  • Maintains day-to-day communication with the Millwork Sales Manager

Knowledge/Skills/Abilities Required to Perform the Duties of the Job:

  • Shows a solid foundation in Company ethics and professional standards
  • Knowledge of construction industry and products
  • Ability to read blueprints and technical specifications
  • Proficient in the use of hand tools
  • Critical thinking and analytical/mathematical skills
  • Strong communication and customer service skills
  • Ability to manage multiple projects with effective time management skills
  • Strong attention to detail
  • Technical skills including applications used by the Company (i.e., time-keeping, etc.)
  • Effective skills of listening, verbal, and written communication
  • Ability to work under pressure and independently

Educational/Experience Requirements Needed to Perform the Duties of the Job:

  • High School Diploma or General Education Degree (GED)
  • Ten (10) years of Construction experience or related trade
  • Millwork experience is preferred
  • Proficiency in computer programs such as Microsoft Office
  • Must have a valid driver’s license with good driving record
  • Must be able to pass (post-offer) background check, drug screen, and physical
  • Availability to be on-call after hours and on weekends
  • Bilingual a plus, but not required

Physical Requirements:

  • Frequent lifting of up to 100 lbs
  • Near vision and far vision necessary and the ability to adjust focus
  • Good hearing and continuous verbal (speaking) communication
  • Frequent reaching requirements of out, overhead, and low (below knees)
  • Must be able to do occasional sitting and continuous standing
  • Must be able to climb stairs, ladders, and others
  • Good dexterity of fingers/hands

Salary: $18.00 to $20.00 /hour

Omaha Door & Window