Residential Scheduler

For over 60 years, Omaha Door & Window has been a solid, family-owned company that’s reliable, trustworthy, and knowledgeable. We are a full-service provider of quality products for homeowners and businesses’ alike, and we guarantee competitive prices and prompt service. We install, remodel, service, and finance all the products we sell–and we also repair many product brands sold by our competitors!

Omaha Door & Window is the oldest & largest new and replacement door & window company in the Omaha metro area and we want you to come work for us.The Residential Scheduler is an important team player who is responsible for coordinating the preparation of job routes/schedules based on defined project goals and execution of the Company’s policies and procedures.

Essential Functions:

  • Supports the Company’s mission, vision, and core values
  • Maintains contact with managers, sales staff, and installers on assigned projects
  • Schedules and assigns installers to projects based on their skills and expertise
  • Keeps the schedules updated throughout the life of the project, generating reports, and identifying deviations notifying managers, sales staff, and installers of these changes
  • Answers customers’ warranty requests and then fabricates and schedules work orders to completed said warranty request
  • Contacts customers to arrange for dates and times of product installations or services
  • Ensures picking tickets have correct, detailed information including installer dates, times, inventory numbers, and any pictures enabling the ticket to be billed properly
  • Examines installers’ daily time sheets to ensure their time labored is accurate
  • Documents customer and service company call information to allow for proper flow of paperwork
  • Maintains day-to-day communication with the Commercial Operations Manager

Knowledge/Skills/Abilities Required to Perform the Duties of the Job:

  • Shows a solid foundation in Company ethics and professional standards
  • Knowledge of construction industry and products
  • Skill in using scheduling tools
  • Provides clear and effective customer service with interaction over the phone or in person
  • Ability to manage multiple projects with effective time management skills
  • Strong attention to detail
  • Technical /computer skills including knowledge of Microsoft Office and other applications used by the Company
  • A team player with the ability to establish and maintain effective working relationships with co-workers, supervisors, and customers
  • Effective skills of listening, verbal, and written communication
  • Ability to work under pressure and independently with some direction

Educational/Experience Requirements Needed to Perform the Duties of the Job:

  • High School Diploma or General Education Degree (GED)
  • One (1) year of scheduling/routing experience
  • After hours availability
  • Proficiency in computer programs such as Microsoft Office and scheduling software
  • Must be able to pass (post-offer) background check and drug screen

 Physical Requirements:

  • Occasional lifting up to 25 lbs
  • Near vision and far vision necessary and the ability to adjust focus
  • Good hearing and continuous verbal (speaking) communication
  • Occasional reaching requirements of out, overhead, and low (below knees)
  • Must be able to do continuous sitting and frequent standing
  • Must be able to climb stairs, ladders, and others
  • Good dexterity of fingers/hands

Working Conditions:

  • Normal office conditions

 Equipment Used Regularly:

  • Computer and computer software
  • Telephone
  • Printer/Copier/Scanner
  • Fax Machine
  • Calculator

Job Type: Full-time

Salary: $12.00 to $17.00 /hour

Omaha Door & Window, in all of our locations, provides equal employment opportunities (EEO) to all employees and applicants for employment and conforms to all the laws, statutes, and regulations concerning EEO and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, marital status, amnesty, Genetic Information & Testing, Family/Medical/Military Leave, protected veteran status, or any other characteristic protected by law.This policy applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Omaha Door & Window